I just took the FAPAS. It gave me an error and sent me back to the start screen.
If you recently took the Food and Physical Activity Scan (FAPAS) and experienced an error resulting in loss of your answers, please let us know. When alerting us of the problem, please include the date and time (even if approximate) that you were taking the FAPAS. AOM users create thousands of log files in the database each day. In order to properly find out what went wrong and repair the issue, we need to locate that specific log file in the database and knowing the date and time will help us locate it more easily. If you could also please let us know exactly what happened. For example, it saved the first page and nothing else, it wouldn't save anything, it gave an error message, etc.

I previously subscribed to emails. But I'm now unsubscribed.
When AOM receives undliverables responses, we unsubscribe your account in order to keep the mailing list clean and reduce load on our servers. Some Internet Service Providers have decided AOM's email are SPAM. If you are with Charter or Embarqmail, this is likely the case. Please contact your ISP directly to request their filter be updated prior to re-subscribing.

I want to unsubscribe to emails, but the settings page isn't working.
There could be several reasons why the settings page may not appear to be working properly. Some of these are as follows:

1. You have the progress evaluation page. The evaluation is required every six weeks.
2. You have the FAPAS prompt. To complete it, click yes or to skip it, click not at this time.
3. Having incomplete or false information in your settings will cause the page to not save. For example, if you enter you weight as 0 or 1000 pounds, the page will not save. Please correct the items shaded red to properly save your settings.

I tried to contact AOM and haven't heard back.
AOM recently discovered some issues with mail flow through our content management system and email server. These issues were just resolved. If your inquiry still requires a response, please try to contact us again through the contact form. We apologize for any inconveience.

Tutorials 
Below are some tutorials that may assist you in adjusting to the new website. We will update these as time permits based on feedback and inquiries received.

Note: you can click the tutorial name to download the entire PDF or click individual bullets to download just pages related to that topic.

Website (updated February 11, 2010)

• Homepage 
• Global topics navigation 
• Header navigation 
• Footer navigation 

Individual users (updated February 17, 2010)

• How to register 
• Logging in to your account 
• User profile (including avatars, progress logs, and trails)
• Posting content 
• Flagging process 
• Progress evaluation 
• Additional notes

Groups (updated February 11, 2010)

• Join a group 
• Leave a group 
• Start a group 
• Group profile (including challenges)
• Group features 
• Group costs 
• Additional notes

Family and school groups (updated February 17, 2010) 

• COPPA 
• Start a family or school group 
• Group profile 
• Group features 
• Group costs 
• Reporting interface (including reports and managing participants)
• Additional notes

Reports (updated February 17, 2010)

• Launching the reporting interface
• Basic reports (group progress, participant, and challenge) 
• Aggregate reports 
• Dashboard report 
• Interface for family and school groups

AOM individual release form

Contact AOM
AOM is super busy fixing little bugs, uploading content, and developing more features. So please use the above tutorials if at all possible. And if you can't find your answer there, send us an inquiry. Just know that a response can take a week.